Purchasing, Shipping and Returns
Purchasing My Products
To purchase one or more of my products, please contact me by email. I will then provide you with an invoice and bank account details to pay for your product and shipping. Once I have received your payment, I will send your purchase to you by NZ Post as soon as possible. You may also choose to pick up your products if you are in Christchurch, New Zealand. Pickup is only available after payment is received.
Shipping and Delivery
We take pride in providing a seamless and efficient shipping experience. Here are the essential details regarding our shipping policy:
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Processing times: As soon as we receive your order, I will diligently process it within 1-3 business days.
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Domestic delivery (New Zealand) times: These will differ based on your location. It is important to note that the delivery process is handled by New Zealand Post, and the estimated time frames are beyond our control.
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Cost of Shipping: You will be notified of the cost of shipping at the Checkout prior to purchasing. The physical size, quantity and weight of some products will make shipping more expensive. It is possible to combine purchases in one order where a maximum of $30 will be charged for shipping.
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International Shipping: We do not provide shipping overseas on our online store. If you wish to purchase from me, please contact me to discuss options.
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Shipment Tracking: To keep you informed and confident about your delivery, we provide tracking details once your order is dispatched. You can track your package's journey until it reaches your doorstep.
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Unforeseen Delays: While we strive for timely deliveries, unforeseen circumstances may lead to slight delays.
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Damage or missing items: Please be aware that down by the sea cannot be held liable for any parcels that sustain damage, go missing, or are stolen after they have been posted and are in the possession of postal company. This encompasses any delays by the postal company due to unforeseen circumstances. If you encounter any of the aforementioned situations, we advise you to promptly lodge an inquiry or contact the postal company.
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Returns Policy: If, for any reason, you need to return a faulty product, kindly review our return policy for the necessary steps and conditions.
Please feel free to reach out to us if you have any questions or need help.
Happy shopping!
Returns Policy
Thanks for shopping at down by the sea. We want you to be happy with your purchase, so here's our Returns Policy:
1. Returns: We do not offer returns for change of mind. Please remember that for original items that are handmade by myself, the item you have purchased will be unique to any other. Often the fabric is repurposed so the item may have some blemishes which add to the character of the finished product. I endeavour to always sew with recycled fabric that is fit for purpose and not worn out or marked. However, if you have a problem with the product, please see the next section below.
2. Faulty Items: If you have a problem with your product which goes beyond the above description, please ensure that you contact us within 7 days of delivery to discuss the issue and a way forward. If a refund is agreed upon, it will be made to the same method that you purchased the item with.
Feel free to reach out to us if you have any questions or need help.
Happy shopping!